Not so wormy, after all?
So, in my previous post, I expressed my displeaure over the way Apple was handling a problem with my boss' iMac G5. Later that same day, I spoke with our local Apple Authorized Service Provider (Perry Computers), who indicated that the problem might in fact be with the power supply instead of the logic board.
This both pleased and annoyed me. Pleased, because a power supply replacement is about one-fourth the cost of a logic board replacement ($150 versus $600). Annoyed, because Apple's information on the website and the info the technicians gave me on the phone led me to believe that it was definitely a logic board problem. And we simply weren't going to pay $600 to repair a 2.5-year-old computer with a history of failure, particularly since the new part would only be warrantied for 90 days.
So, I was really just calling Perry to get a price, thinking that it would be outside our budget. However, given the information that it might be the power supply, I took it in to Perry on Tuesday morning. Sure enough, with a different power supply swapped in, the sucker booted right up. I asked the guys at Perry to order a new power supply and left the iMac with them.
When I got to work, I found an email from Apple waiting for me -- a link to a survey "concerning my recent technical support experience." Heh heh.
I filled out the survey quite harshly, indicating my disappointment in Apple, and in the way I was treated, particularly by the second person I spoke with. I also indicated my frustration that Apple never once suggested it could be a power supply problem. I even included a link to my bitchy blog post.
So yesterday, I get a call from Apple's Customer Service department. Imagine my surprise when they tell me that not only are they going to cover this repair, they are going to extend the warranty on this machine for an additional year!!! I was blown away -- I guess Apple does want to keep its customers, especially in the educational market, in the fold.
And, it did seem that someone from Apple has visited my little corner of the blogosphere. Between 11:47 AM and 12:04 PM yesterday, my access logs for rzeszut.com indicate multiple visits from IP addresses of the class 17.104.xxx.xx.
A little traceroute shows me that 17.104.x.x belongs to apple.com. :)
In total, the visitor(s) from apple.com viewed 24 pages at rzeszut.com. Wonder what else they looked at?
This both pleased and annoyed me. Pleased, because a power supply replacement is about one-fourth the cost of a logic board replacement ($150 versus $600). Annoyed, because Apple's information on the website and the info the technicians gave me on the phone led me to believe that it was definitely a logic board problem. And we simply weren't going to pay $600 to repair a 2.5-year-old computer with a history of failure, particularly since the new part would only be warrantied for 90 days.
So, I was really just calling Perry to get a price, thinking that it would be outside our budget. However, given the information that it might be the power supply, I took it in to Perry on Tuesday morning. Sure enough, with a different power supply swapped in, the sucker booted right up. I asked the guys at Perry to order a new power supply and left the iMac with them.
When I got to work, I found an email from Apple waiting for me -- a link to a survey "concerning my recent technical support experience." Heh heh.
I filled out the survey quite harshly, indicating my disappointment in Apple, and in the way I was treated, particularly by the second person I spoke with. I also indicated my frustration that Apple never once suggested it could be a power supply problem. I even included a link to my bitchy blog post.
So yesterday, I get a call from Apple's Customer Service department. Imagine my surprise when they tell me that not only are they going to cover this repair, they are going to extend the warranty on this machine for an additional year!!! I was blown away -- I guess Apple does want to keep its customers, especially in the educational market, in the fold.
And, it did seem that someone from Apple has visited my little corner of the blogosphere. Between 11:47 AM and 12:04 PM yesterday, my access logs for rzeszut.com indicate multiple visits from IP addresses of the class 17.104.xxx.xx.
A little traceroute shows me that 17.104.x.x belongs to apple.com. :)
In total, the visitor(s) from apple.com viewed 24 pages at rzeszut.com. Wonder what else they looked at?Labels: geekiness
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